FAQs
Shipping & Delivery
We offer standard shipping options and strive to deliver your products promptly. Our delivery times may vary based on your location and the shipping method chosen. For more information on shipping and delivery, please refer to our detailed shipping policy.
Returns & Refunds
Thank you for your purchase! Please be aware that we only accept returns or offer refunds for damaged items. If your item arrives damaged, email us at Myounggallery@gmail.com with a description and photo evidence within 7 days to initiate a replacement or full refund, including return shipping costs. We do not offer direct exchanges; instead, please place a new order for a different item. For any questions or concerns, reach out to our customer service team at the same email. We appreciate your understanding and support for our handcrafted products!
.
Product Care Instructions
To ensure the longevity of your purchased items, we recommend treating your purchase kindly. Proper care will help preserve the quality and appearance of your matted prints, greeting cards, and handcrafted jewelry. For specific care guidelines, please refer to the care instructions provided in the product description on applicable items.
Custom Orders
Looking for a unique gift or a customized product? We offer custom orders for matted prints, greeting cards, and jewelry. Contact us to discuss your vision, and we will work with you to create a personalized piece that reflects your style and preferences.
Contact Us
Have additional questions or need further assistance? Our customer support team is here to help. Feel free to reach out to us via email, or our online contact form. We value your feedback and are dedicated to providing excellent service to our customers.
Privacy & Security
Your privacy and security are paramount to us. We take all necessary measures to protect your personal information and ensure a secure shopping experience. Rest assured that your data is handled with the utmost confidentiality and in compliance with industry standards.